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Cadillac was one of the first brands to launch a subscription service. Called Book, the service allowed users to access Cadillac's lineup including the Escalade and CTS-V for a monthly fee. But only a year after it launched the program, General Motors is pulling the plug. The Wall Street Journal broke the news this afternoon, learning from sources that the company will end operations of Book by the end of the year. Subscribers will have a 30-day window from the time they notified to turn in their vehicles. A GM spokesman confirmed the closure. According to sources, certain aspects of Book proved to be quite costly. A key example was some of the back-end technology used to support the service "made some customer-service functions tedious and time-consuming, adding costs for the company." This move comes a few days after GM announced that it would be offering voluntary buyouts to 18,000 salaried workers. Analysts say car subscriptions bring a number of headaches with trying to deal with the logistics of keeping vehicles repaired, cleaned, and delivering them within a short time frame. “Some of these services will even transfer your stuff from car to car, from your phone charger to your kid’s stroller. The problems posed in offering that level of service at scale are vast,” said Ivan Drury, senior analyst with Edmunds.com. The GM spokesman told the Wall Street Journal that the program could restart in the future. “We are hitting the pause button for a brief time to make some tweaks to Book [by Cadillac] based on our learnings,” he said. Cadillac isn't the only brand that is rethinking the whole subscription model. Hyundai closed down their program which offered Ioniq Electrics only in California, though the brand is planning a revamped version to appear in the future. Lincoln is looking into making changes to their service which offers off-lease vehicles. Source: Wall Street Journal (Subscription Required) View full article -
Closing the Book: GM Shutters Cadillac's Subscription Program
William Maley posted an article in Cadillac
Cadillac was one of the first brands to launch a subscription service. Called Book, the service allowed users to access Cadillac's lineup including the Escalade and CTS-V for a monthly fee. But only a year after it launched the program, General Motors is pulling the plug. The Wall Street Journal broke the news this afternoon, learning from sources that the company will end operations of Book by the end of the year. Subscribers will have a 30-day window from the time they notified to turn in their vehicles. A GM spokesman confirmed the closure. According to sources, certain aspects of Book proved to be quite costly. A key example was some of the back-end technology used to support the service "made some customer-service functions tedious and time-consuming, adding costs for the company." This move comes a few days after GM announced that it would be offering voluntary buyouts to 18,000 salaried workers. Analysts say car subscriptions bring a number of headaches with trying to deal with the logistics of keeping vehicles repaired, cleaned, and delivering them within a short time frame. “Some of these services will even transfer your stuff from car to car, from your phone charger to your kid’s stroller. The problems posed in offering that level of service at scale are vast,” said Ivan Drury, senior analyst with Edmunds.com. The GM spokesman told the Wall Street Journal that the program could restart in the future. “We are hitting the pause button for a brief time to make some tweaks to Book [by Cadillac] based on our learnings,” he said. Cadillac isn't the only brand that is rethinking the whole subscription model. Hyundai closed down their program which offered Ioniq Electrics only in California, though the brand is planning a revamped version to appear in the future. Lincoln is looking into making changes to their service which offers off-lease vehicles. Source: Wall Street Journal (Subscription Required) -
Mercedes-Benz Launches A Subscription Service For U.S.
William Maley posted an article in Mercedes Benz
Mercedes-Benz is the latest automaker to join the subscription service game. The Mercedes-Benz Collection has launched a two-year pilot program in Nashville and Philadelphia which will give subscribers access to 30 models variants for a monthly fee ranging from $1,095 to $2,995. There is a one-time activation fee of $495 when you sign up. "We know there is a market opportunity for people who would like the ability to move in and out of vehicles, depending on what they need or want at a particular point in time, or who don't want to own a vehicle right now. That's why we are excited to test the waters with Mercedes-Benz Collection," said Mercedes-Benz USA CEO Dietmar Exler in a statement. Three subscription tiers will be on offer - Signature, Reserve, and Premiere. Each tier will have a selection of models ranging from sedans to SUVs. Each tier will also have a selection of AMG models. The monthly fee will include 24/7 roadside assistance, insurance, and maintenance. Subscribers will use an app on their phone to choose any vehicle within their tier and will be dropped off by a concierge service. Mercedes hopes this program will help bring in new customers and encourage current ones to consider buying a new model. "There will be customers who will test five to 10 vehicles [via the subscription program] and then decide to buy one model," said Exler. Source: Automotive News (Subscription Required), Mercedes-Benz Mercedes-Benz launches broadest luxury vehicle subscription plan in the U.S. with "Mercedes-Benz Collection" Luxury Vehicle Subscription Service to Launch as Pilot in Nashville and Philadelphia Mercedes-Benz today launched Mercedes-Benz Collection, providing the broadest offering of any luxury automaker for those drivers who prefer the variety and convenience of a subscription service. A collaboration between Mercedes-Benz USA, Mercedes-Benz Financial Services USA and Mercedes-Benz dealers, Mercedes-Benz Collection allows subscribers to switch between different types of vehicles depending on their needs or lifestyle. The service is available as a pilot in two cities: Nashville, TN and Philadelphia, PA. "We're always looking to stay ahead of our customers' needs and wants, as well as to bring new people to the brand," said Dietmar Exler, president and CEO for MBUSA. "We know there is a market opportunity for people who would like the ability to move in and out of vehicles, depending on what they need or want at a particular point in time, or who don't want to own a vehicle right now. That's why we are excited to test the waters with Mercedes-Benz Collection." "Customer's appetites are changing when it comes to how they access products and services, and our financial and mobility services are evolving to fit those demands. Adding Mercedes-Benz Collection's subscription services to our product portfolio is a natural fit," said Geoff Robinson, vice president, Mercedes-Benz Financial Services USA LLC. "We are working to provide one of the most diverse offerings in the market today and expect to learn a lot from this pilot." There are three tiers in the program – Signature, Reserve and Premier – with two offered in each city and prices ranging from $1,095 to $2,995 per month (depending on city/level). Subscribers pay a one-time activation fee of $495 and may then choose from all the vehicle body styles offered in that subscription tier, including Mercedes-Benz SUVs, sedans, coupes, cabriolets, roadsters and wagon models. Each tier also allows access to the company's popular high-performance Mercedes-AMG models. The Mercedes-Benz Collection works through a combination of the new Mercedes-Benz Collection app and a local concierge. Once subscribed, customers initiate vehicle exchanges, concierge communication and other actions via the app. Concierge staff then ensure the delivery is consistent with the details and preferences in the customer's profile. Subscribers can access any type of vehicle within their tier with no mileage limitations. The monthly subscription fee for the tier also includes insurance, 24/7 roadside assistance and vehicle maintenance. How It Works: Those interested can download the Mercedes-Benz Collection app via the Apple App Store or Google Play Store and hit "Sign up" Users then create an account (provide a credit card, select a plan and provide a picture of the driver's license associated with the account). Information is verified, and driving and credit history are checked (subscriber may be contacted with any questions). In most cases, the application is processed and the subscriber is contacted within one business day. Subscriber is contacted to find out his or her vehicle needs and desired delivery time and location. After the first delivery, subscribers put their requests in via the app. Requests received by noon can typically be fulfilled the next day. Concierge delivers the new vehicle washed, with a full tank of gas and takes away the previous vehicle. Further information on Mercedes-Benz Collection is available at collection.mbusa.com. -
Mercedes-Benz is the latest automaker to join the subscription service game. The Mercedes-Benz Collection has launched a two-year pilot program in Nashville and Philadelphia which will give subscribers access to 30 models variants for a monthly fee ranging from $1,095 to $2,995. There is a one-time activation fee of $495 when you sign up. "We know there is a market opportunity for people who would like the ability to move in and out of vehicles, depending on what they need or want at a particular point in time, or who don't want to own a vehicle right now. That's why we are excited to test the waters with Mercedes-Benz Collection," said Mercedes-Benz USA CEO Dietmar Exler in a statement. Three subscription tiers will be on offer - Signature, Reserve, and Premiere. Each tier will have a selection of models ranging from sedans to SUVs. Each tier will also have a selection of AMG models. The monthly fee will include 24/7 roadside assistance, insurance, and maintenance. Subscribers will use an app on their phone to choose any vehicle within their tier and will be dropped off by a concierge service. Mercedes hopes this program will help bring in new customers and encourage current ones to consider buying a new model. "There will be customers who will test five to 10 vehicles [via the subscription program] and then decide to buy one model," said Exler. Source: Automotive News (Subscription Required), Mercedes-Benz Mercedes-Benz launches broadest luxury vehicle subscription plan in the U.S. with "Mercedes-Benz Collection" Luxury Vehicle Subscription Service to Launch as Pilot in Nashville and Philadelphia Mercedes-Benz today launched Mercedes-Benz Collection, providing the broadest offering of any luxury automaker for those drivers who prefer the variety and convenience of a subscription service. A collaboration between Mercedes-Benz USA, Mercedes-Benz Financial Services USA and Mercedes-Benz dealers, Mercedes-Benz Collection allows subscribers to switch between different types of vehicles depending on their needs or lifestyle. The service is available as a pilot in two cities: Nashville, TN and Philadelphia, PA. "We're always looking to stay ahead of our customers' needs and wants, as well as to bring new people to the brand," said Dietmar Exler, president and CEO for MBUSA. "We know there is a market opportunity for people who would like the ability to move in and out of vehicles, depending on what they need or want at a particular point in time, or who don't want to own a vehicle right now. That's why we are excited to test the waters with Mercedes-Benz Collection." "Customer's appetites are changing when it comes to how they access products and services, and our financial and mobility services are evolving to fit those demands. Adding Mercedes-Benz Collection's subscription services to our product portfolio is a natural fit," said Geoff Robinson, vice president, Mercedes-Benz Financial Services USA LLC. "We are working to provide one of the most diverse offerings in the market today and expect to learn a lot from this pilot." There are three tiers in the program – Signature, Reserve and Premier – with two offered in each city and prices ranging from $1,095 to $2,995 per month (depending on city/level). Subscribers pay a one-time activation fee of $495 and may then choose from all the vehicle body styles offered in that subscription tier, including Mercedes-Benz SUVs, sedans, coupes, cabriolets, roadsters and wagon models. Each tier also allows access to the company's popular high-performance Mercedes-AMG models. The Mercedes-Benz Collection works through a combination of the new Mercedes-Benz Collection app and a local concierge. Once subscribed, customers initiate vehicle exchanges, concierge communication and other actions via the app. Concierge staff then ensure the delivery is consistent with the details and preferences in the customer's profile. Subscribers can access any type of vehicle within their tier with no mileage limitations. The monthly subscription fee for the tier also includes insurance, 24/7 roadside assistance and vehicle maintenance. How It Works: Those interested can download the Mercedes-Benz Collection app via the Apple App Store or Google Play Store and hit "Sign up" Users then create an account (provide a credit card, select a plan and provide a picture of the driver's license associated with the account). Information is verified, and driving and credit history are checked (subscriber may be contacted with any questions). In most cases, the application is processed and the subscriber is contacted within one business day. Subscriber is contacted to find out his or her vehicle needs and desired delivery time and location. After the first delivery, subscribers put their requests in via the app. Requests received by noon can typically be fulfilled the next day. Concierge delivers the new vehicle washed, with a full tank of gas and takes away the previous vehicle. Further information on Mercedes-Benz Collection is available at collection.mbusa.com. View full article
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Lincoln is the latest automaker to launch a pilot program for a car subscription service. But this subscription service will differ from the others in one key way; Lincoln will be offering a range of pre-owned 2017 vehicles, not new models. Lincoln's service will be run through Ford's subscription service, Canvas. Like Lincoln, Canvas allows subscribers to choose from a range of pre-owned Ford vehicles. The service will launch in West Los Angeles and the San Francisco area. No word on pricing, but Lincoln says a monthly payment will have a "mileage package," along with a warranty, maintenance, and insurance. Subscribers will also have access to Lincoln's Pickup and Delivery service where their vehicle will be picked up for servicing and be left with a loaner vehicle. No launch date has been announced for Lincoln's program. Source: Lincoln Press Release is on Page 2 Lincoln Expands Effortless Services, Advances Vehicle Ownership Experience Beginning with Aviator, Lincoln will offer the driver considerate prompts through SYNC®, linking to the brand’s suite of effortless services Lincoln is launching a pilot luxury subscription service offering a range of pre-owned 2017 Lincoln vehicles Click-to-Purchase online program expands, along with Personal Driver™; Pickup & Delivery™ program continues to grow nationwide, and expands globally NEW YORK, March 28, 2018 – The Lincoln Motor Company complements its line of elegant vehicles with an exceptional suite of effortless services. With the introduction of the Aviator production preview, Lincoln advances the brand’s holistic approach to vehicle ownership by bringing those services into the vehicle. Through Lincoln SYNC®, drivers receive prompts, or cues, which are designed to deliver helpful information to them visually on the cluster display of the vehicle, recommending appropriate actions to help them overcome whatever situation they’re facing. Should they run low on fuel, for example, Aviator will notify them and seamlessly connect them with navigation to offer them the closest gas station options. “Lincoln is developing services that make our clients’ lives effortless, and we consider very carefully how we connect those services,” says Joy Falotico, president, The Lincoln Motor Company. “We look at their lives, how they work and what they do, and then we look at what we can offer them from a Lincoln perspective to make everything more seamless and to save our clients what they value most – their time.” The brand continues to advance and expand its other client services, which are available now: Lincoln Subscription Service: Lincoln is launching a luxury subscription pilot service offering a range of 2017 pre-owned Lincoln vehicles in West Los Angeles. This expands the pilot offering 2015 Lincoln vehicles in both West Los Angeles and the San Francisco area. All Lincoln subscribers receive exclusive benefits. With the service, offered through Canvas, clients have a vehicle 24/7 as if it were their own. A monthly payment covers their preferred mileage package, plus comprehensive insurance, warranty, maintenance and roadside assistance. Lincoln subscribers for 2017 vehicles also will receive the benefits of Pickup & Delivery™, one of the brand’s most popular services, as part of their warranty package. Lincoln Pickup & Delivery: Lincoln’s standard Pickup & Delivery service continues to grow. Available nationally, the service has completed more than 100,000 rides since its inception in 2016 and now plans to expand globally. Pickup & Delivery is designed to respect what Lincoln clients value most – their time. The Lincoln Valet Service picks up a client’s vehicle for any service need, at any location, provides the client with a complimentary Lincoln loaner vehicle, and returns it in the same manner. Clients can book and track progress of service via the Lincoln Way™ app. Lincoln is the only luxury automaker to provide standard Pickup & Delivery service as part of the vehicle warranty. Lincoln Personal Driver: Lincoln Personal Driver™, a program first piloted in San Diego and Miami, will expand to Dallas and soon be integrated into the Lincoln Way app. Personal Driver provides clients with a carefully screened driver when needed – allowing them to enjoy being a passenger from the safety and comfort of their own Lincoln vehicle. The driver can assist with other errands while clients attend to their engagements, which may range from personal or medical appointments to airport transportation. Click-to-Purchase: The Click-to-Purchase online program allows potential clients to complete nearly every step of the buying or leasing process online. Potential clients can search participating dealer inventories, calculate estimated trade-in values for their current vehicles using the Kelley Blue Book standard, apply for financing and create a payment plan. They’re shown a price for the vehicle with available incentives, as well as estimated taxes and fees based on their zip code. They then print out a certificate with the pricing information, which also gets sent to the dealer. The pricing is honored for 48 hours. The client can make an appointment with the dealer to purchase or lease the vehicle. The program will be available throughout the U.S. by the end of the year. Lincoln and CLEAR: Lincoln continues its collaboration with CLEAR to provide new Lincoln owners with a complimentary CLEAR membership, allowing them to speed through security checkpoints at participating airports and major arenas nationwide. New Lincoln owners receive a six-month complimentary membership for themselves and a partner. Lincoln Black Label clients receive yearlong memberships. CLEAR delivers secure and easy travel to more than 30 airports and arenas nationwide. Members go to a dedicated CLEAR lane where they are greeted by a CLEAR team member. After a simple finger tap or blink of an eye, members are escorted straight to security screening, bypassing the usual long lines. According to CLEAR, members walk through security in minutes every time. View full article
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Lincoln is the latest automaker to launch a pilot program for a car subscription service. But this subscription service will differ from the others in one key way; Lincoln will be offering a range of pre-owned 2017 vehicles, not new models. Lincoln's service will be run through Ford's subscription service, Canvas. Like Lincoln, Canvas allows subscribers to choose from a range of pre-owned Ford vehicles. The service will launch in West Los Angeles and the San Francisco area. No word on pricing, but Lincoln says a monthly payment will have a "mileage package," along with a warranty, maintenance, and insurance. Subscribers will also have access to Lincoln's Pickup and Delivery service where their vehicle will be picked up for servicing and be left with a loaner vehicle. No launch date has been announced for Lincoln's program. Source: Lincoln Press Release is on Page 2 Lincoln Expands Effortless Services, Advances Vehicle Ownership Experience Beginning with Aviator, Lincoln will offer the driver considerate prompts through SYNC®, linking to the brand’s suite of effortless services Lincoln is launching a pilot luxury subscription service offering a range of pre-owned 2017 Lincoln vehicles Click-to-Purchase online program expands, along with Personal Driver™; Pickup & Delivery™ program continues to grow nationwide, and expands globally NEW YORK, March 28, 2018 – The Lincoln Motor Company complements its line of elegant vehicles with an exceptional suite of effortless services. With the introduction of the Aviator production preview, Lincoln advances the brand’s holistic approach to vehicle ownership by bringing those services into the vehicle. Through Lincoln SYNC®, drivers receive prompts, or cues, which are designed to deliver helpful information to them visually on the cluster display of the vehicle, recommending appropriate actions to help them overcome whatever situation they’re facing. Should they run low on fuel, for example, Aviator will notify them and seamlessly connect them with navigation to offer them the closest gas station options. “Lincoln is developing services that make our clients’ lives effortless, and we consider very carefully how we connect those services,” says Joy Falotico, president, The Lincoln Motor Company. “We look at their lives, how they work and what they do, and then we look at what we can offer them from a Lincoln perspective to make everything more seamless and to save our clients what they value most – their time.” The brand continues to advance and expand its other client services, which are available now: Lincoln Subscription Service: Lincoln is launching a luxury subscription pilot service offering a range of 2017 pre-owned Lincoln vehicles in West Los Angeles. This expands the pilot offering 2015 Lincoln vehicles in both West Los Angeles and the San Francisco area. All Lincoln subscribers receive exclusive benefits. With the service, offered through Canvas, clients have a vehicle 24/7 as if it were their own. A monthly payment covers their preferred mileage package, plus comprehensive insurance, warranty, maintenance and roadside assistance. Lincoln subscribers for 2017 vehicles also will receive the benefits of Pickup & Delivery™, one of the brand’s most popular services, as part of their warranty package. Lincoln Pickup & Delivery: Lincoln’s standard Pickup & Delivery service continues to grow. Available nationally, the service has completed more than 100,000 rides since its inception in 2016 and now plans to expand globally. Pickup & Delivery is designed to respect what Lincoln clients value most – their time. The Lincoln Valet Service picks up a client’s vehicle for any service need, at any location, provides the client with a complimentary Lincoln loaner vehicle, and returns it in the same manner. Clients can book and track progress of service via the Lincoln Way™ app. Lincoln is the only luxury automaker to provide standard Pickup & Delivery service as part of the vehicle warranty. Lincoln Personal Driver: Lincoln Personal Driver™, a program first piloted in San Diego and Miami, will expand to Dallas and soon be integrated into the Lincoln Way app. Personal Driver provides clients with a carefully screened driver when needed – allowing them to enjoy being a passenger from the safety and comfort of their own Lincoln vehicle. The driver can assist with other errands while clients attend to their engagements, which may range from personal or medical appointments to airport transportation. Click-to-Purchase: The Click-to-Purchase online program allows potential clients to complete nearly every step of the buying or leasing process online. Potential clients can search participating dealer inventories, calculate estimated trade-in values for their current vehicles using the Kelley Blue Book standard, apply for financing and create a payment plan. They’re shown a price for the vehicle with available incentives, as well as estimated taxes and fees based on their zip code. They then print out a certificate with the pricing information, which also gets sent to the dealer. The pricing is honored for 48 hours. The client can make an appointment with the dealer to purchase or lease the vehicle. The program will be available throughout the U.S. by the end of the year. Lincoln and CLEAR: Lincoln continues its collaboration with CLEAR to provide new Lincoln owners with a complimentary CLEAR membership, allowing them to speed through security checkpoints at participating airports and major arenas nationwide. New Lincoln owners receive a six-month complimentary membership for themselves and a partner. Lincoln Black Label clients receive yearlong memberships. CLEAR delivers secure and easy travel to more than 30 airports and arenas nationwide. Members go to a dedicated CLEAR lane where they are greeted by a CLEAR team member. After a simple finger tap or blink of an eye, members are escorted straight to security screening, bypassing the usual long lines. According to CLEAR, members walk through security in minutes every time. -
Possibly the biggest news when Volvo unveiled their XC40 crossover back in September was the 'Care by Volvo' subscription service. For a flat-rate fee, you would get an XC40, insurance, maintenance, and the ability to get into another XC40 after 12 months. We now have more details about this service for the U.S. Pricing for the service begins at $600 per month for an XC40 Momentum AWD or $700 for an R-Design AWD (prices don't include tax and registration fees). The subscription includes an annual allowance of 15,000 miles covering tire and wheel damage, replacement of wear-and-tear items such as windshield wipers, all factory-scheduled maintenance, insurance provided by Liberty Mutual, and 24/7 customer care and concierge services. Customers of this service will also have the option of changing out their current XC40 into another one after 12 months. “Care by Volvo takes the guesswork out of car ownership, covering insurance, service, maintenance and basically everything except gas,” said Anders Gustafsson, President and CEO of Volvo Car USA in a statement. Customers can sign up for the program on Volvo's website and order their own XC40 right. They'll able to pickup their XC40 from their Volvo dealer without having to the deal with the various hassles next spring. Source: Volvo Press Release is on Page 2 Care by Volvo: Click, Subscribe and Drive the new XC40 starting at an all-inclusive $600 per month ROCKLEIGH, N.J. (November 29, 2017) Volvo Cars has introduced Care by Volvo, a new subscription service that will make having a car as easy as having a cell phone. Care by Volvo customers simply choose a car online and make all-inclusive, monthly payments that cover insurance, service, and maintenance. The 2019 XC40 will be the first car available via Care by Volvo. All-inclusive pricing of limited, well-equipped models start at $600 per month before local taxes and registration fees. “Care by Volvo takes the guesswork out of car ownership, covering insurance, service, maintenance and basically everything except gas,” said Anders Gustafsson, President and CEO of Volvo Car USA. The negotiation-free process starts with an online order. Care by Volvo customers will be able to drive away from their local retailer in a new Volvo without having to worry about the traditional extras such as down payments, maintenance and insurance. Two XC40 models will be available via Care by Volvo at launch: XC40 T5 AWD Momentum with Premium Package, Vision Package, Heated Front Seats and Heated Steering Wheel, Panoramic Roof and 19-inch Black Diamond Cut Wheels XC40 T5 AWD R-Design with Premium Package, Vision Package, Advanced Package, Heated Front Seats and Heated Steering Wheel, Panoramic Roof, Harman Kardon Premium Sound and 20-inch, 5-Double Spoke Matte Diamond Cut Wheels Care by Volvo will introduce 24/7 customer care and concierge services, including roadside assistance. The Care by Volvo subscription term is for 24 months. There will be an option to change cars and sign up for a new 24-month subscription as early as 12 months into the agreement. An annual 15,000-mile allowance accompanies tire and wheel damage protection, wear-and-tear replacements including wipers and brakes, and all factory-scheduled maintenance. Care by Volvo customers will be covered under a premium personal insurance policy issued by Liberty Mutual Insurance. The cost of insurance is part of the subscription price and provides customers $250,000 bodily injury protection per person and $500,000 bodily injury coverage per accident with a $500 deductible applied to both comprehensive and collision coverage. Customers may begin subscribing to the new XC40 via Care by Volvo online at www.volvocars.com/us with vehicle deliveries starting in early spring 2018. View full article
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Possibly the biggest news when Volvo unveiled their XC40 crossover back in September was the 'Care by Volvo' subscription service. For a flat-rate fee, you would get an XC40, insurance, maintenance, and the ability to get into another XC40 after 12 months. We now have more details about this service for the U.S. Pricing for the service begins at $600 per month for an XC40 Momentum AWD or $700 for an R-Design AWD (prices don't include tax and registration fees). The subscription includes an annual allowance of 15,000 miles covering tire and wheel damage, replacement of wear-and-tear items such as windshield wipers, all factory-scheduled maintenance, insurance provided by Liberty Mutual, and 24/7 customer care and concierge services. Customers of this service will also have the option of changing out their current XC40 into another one after 12 months. “Care by Volvo takes the guesswork out of car ownership, covering insurance, service, maintenance and basically everything except gas,” said Anders Gustafsson, President and CEO of Volvo Car USA in a statement. Customers can sign up for the program on Volvo's website and order their own XC40 right. They'll able to pickup their XC40 from their Volvo dealer without having to the deal with the various hassles next spring. Source: Volvo Press Release is on Page 2 Care by Volvo: Click, Subscribe and Drive the new XC40 starting at an all-inclusive $600 per month ROCKLEIGH, N.J. (November 29, 2017) Volvo Cars has introduced Care by Volvo, a new subscription service that will make having a car as easy as having a cell phone. Care by Volvo customers simply choose a car online and make all-inclusive, monthly payments that cover insurance, service, and maintenance. The 2019 XC40 will be the first car available via Care by Volvo. All-inclusive pricing of limited, well-equipped models start at $600 per month before local taxes and registration fees. “Care by Volvo takes the guesswork out of car ownership, covering insurance, service, maintenance and basically everything except gas,” said Anders Gustafsson, President and CEO of Volvo Car USA. The negotiation-free process starts with an online order. Care by Volvo customers will be able to drive away from their local retailer in a new Volvo without having to worry about the traditional extras such as down payments, maintenance and insurance. Two XC40 models will be available via Care by Volvo at launch: XC40 T5 AWD Momentum with Premium Package, Vision Package, Heated Front Seats and Heated Steering Wheel, Panoramic Roof and 19-inch Black Diamond Cut Wheels XC40 T5 AWD R-Design with Premium Package, Vision Package, Advanced Package, Heated Front Seats and Heated Steering Wheel, Panoramic Roof, Harman Kardon Premium Sound and 20-inch, 5-Double Spoke Matte Diamond Cut Wheels Care by Volvo will introduce 24/7 customer care and concierge services, including roadside assistance. The Care by Volvo subscription term is for 24 months. There will be an option to change cars and sign up for a new 24-month subscription as early as 12 months into the agreement. An annual 15,000-mile allowance accompanies tire and wheel damage protection, wear-and-tear replacements including wipers and brakes, and all factory-scheduled maintenance. Care by Volvo customers will be covered under a premium personal insurance policy issued by Liberty Mutual Insurance. The cost of insurance is part of the subscription price and provides customers $250,000 bodily injury protection per person and $500,000 bodily injury coverage per accident with a $500 deductible applied to both comprehensive and collision coverage. Customers may begin subscribing to the new XC40 via Care by Volvo online at www.volvocars.com/us with vehicle deliveries starting in early spring 2018.
