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Volvo's NA CEO Talks About Care By Volvo Hiccups, What's Next
William Maley posted an article in Volvo
Care By Volvo was one of the first new car subscription services to launch. It offered a buyer an XC40 with a yearly allowance of 15,000 miles; maintenance, insurance, and a concierge service for either $600 or $700 per month for 24 months. But the service had some hiccups with various issues dealing with paperwork and not hearing back from dealers. "The process was very, very stretched. We have learned that the process needs to be smoother, and also the process related to insurance and all the rules in all the states in this beautiful country ... we have learned a lot," said Volvo's North American CEO, Anders Gustafsson to Roadshow. A key example is having a larger stockpile of vehicles allocated for subscribers. The entire Care by Volvo allotment of XC40s sold out in four months, causing Volvo to push deliveries of new XC40s through the service till next year. Gustafsson admits Care By Volvo is "far away from where we would like to be." But he believes the S60, the next vehicle to be offered through the service will be much smoother. Roadshow also asked Gustafsson what's next for Care By Volvo. He revealed that it could be used cars. A used-car subscription service "is probably 50 percent of the questions that we receive from our customers and from our retailers," said Gustafsson. As for when something like this could appear, Gustafsson said it could happen within a year. Source: Roadshow -
Care By Volvo was one of the first new car subscription services to launch. It offered a buyer an XC40 with a yearly allowance of 15,000 miles; maintenance, insurance, and a concierge service for either $600 or $700 per month for 24 months. But the service had some hiccups with various issues dealing with paperwork and not hearing back from dealers. "The process was very, very stretched. We have learned that the process needs to be smoother, and also the process related to insurance and all the rules in all the states in this beautiful country ... we have learned a lot," said Volvo's North American CEO, Anders Gustafsson to Roadshow. A key example is having a larger stockpile of vehicles allocated for subscribers. The entire Care by Volvo allotment of XC40s sold out in four months, causing Volvo to push deliveries of new XC40s through the service till next year. Gustafsson admits Care By Volvo is "far away from where we would like to be." But he believes the S60, the next vehicle to be offered through the service will be much smoother. Roadshow also asked Gustafsson what's next for Care By Volvo. He revealed that it could be used cars. A used-car subscription service "is probably 50 percent of the questions that we receive from our customers and from our retailers," said Gustafsson. As for when something like this could appear, Gustafsson said it could happen within a year. Source: Roadshow View full article
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Care By Volvo is a very intriguing option for buyers. For just $600 or $700 month, you can get into XC40 with insurance, maintenance, replacement of wear items, telematics-based concierge service. The subscription lasts 24 months and provides a yearly allowance of 15,000 miles, along with the option to swap into a new model after 12 months. But Roadshow reports that Volvo had some issues with getting Care By Volvo up and running. Readers tell the outlet they have been waiting on their vehicles with barely any updates coming from Volvo. Forum and Reddit posts are expressing the same thing with some reporting hold-ups due to paperwork. There is some good news for those who ordered a vehicle through Care By Volvo. "The first round of paperwork has gone out to several customers and we are on track to deliver the first Care by Volvo cars before month [May] end," said Volvo spokesman Jim Nichols. Volvo did not reply to Roadshow's inquiries into how many people have signed up for the program, how many XC40s have been delivered, or how many people are still waiting for their vehicles. We may have an answer to the first inquiry thanks to a Reddit poster who wrote this, While Volvo is still ironing out the various issues with Care, they are planning to add the new V60 and upcoming S60 in the near future. Source: Roadshow View full article
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Care By Volvo Has Some Hiccups, But Starting To Get on Track
William Maley posted an article in Volvo
Care By Volvo is a very intriguing option for buyers. For just $600 or $700 month, you can get into XC40 with insurance, maintenance, replacement of wear items, telematics-based concierge service. The subscription lasts 24 months and provides a yearly allowance of 15,000 miles, along with the option to swap into a new model after 12 months. But Roadshow reports that Volvo had some issues with getting Care By Volvo up and running. Readers tell the outlet they have been waiting on their vehicles with barely any updates coming from Volvo. Forum and Reddit posts are expressing the same thing with some reporting hold-ups due to paperwork. There is some good news for those who ordered a vehicle through Care By Volvo. "The first round of paperwork has gone out to several customers and we are on track to deliver the first Care by Volvo cars before month [May] end," said Volvo spokesman Jim Nichols. Volvo did not reply to Roadshow's inquiries into how many people have signed up for the program, how many XC40s have been delivered, or how many people are still waiting for their vehicles. We may have an answer to the first inquiry thanks to a Reddit poster who wrote this, While Volvo is still ironing out the various issues with Care, they are planning to add the new V60 and upcoming S60 in the near future. Source: Roadshow
