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Cadillac was one of the first brands to launch a subscription service. Called Book, the service allowed users to access Cadillac's lineup including the Escalade and CTS-V for a monthly fee. But only a year after it launched the program, General Motors is pulling the plug. The Wall Street Journal broke the news this afternoon, learning from sources that the company will end operations of Book by the end of the year. Subscribers will have a 30-day window from the time they notified to turn in their vehicles. A GM spokesman confirmed the closure. According to sources, certain aspects of Book proved to be quite costly. A key example was some of the back-end technology used to support the service "made some customer-service functions tedious and time-consuming, adding costs for the company." This move comes a few days after GM announced that it would be offering voluntary buyouts to 18,000 salaried workers. Analysts say car subscriptions bring a number of headaches with trying to deal with the logistics of keeping vehicles repaired, cleaned, and delivering them within a short time frame. “Some of these services will even transfer your stuff from car to car, from your phone charger to your kid’s stroller. The problems posed in offering that level of service at scale are vast,” said Ivan Drury, senior analyst with Edmunds.com. The GM spokesman told the Wall Street Journal that the program could restart in the future. “We are hitting the pause button for a brief time to make some tweaks to Book [by Cadillac] based on our learnings,” he said. Cadillac isn't the only brand that is rethinking the whole subscription model. Hyundai closed down their program which offered Ioniq Electrics only in California, though the brand is planning a revamped version to appear in the future. Lincoln is looking into making changes to their service which offers off-lease vehicles. Source: Wall Street Journal (Subscription Required) View full article -
Closing the Book: GM Shutters Cadillac's Subscription Program
William Maley posted an article in Cadillac
Cadillac was one of the first brands to launch a subscription service. Called Book, the service allowed users to access Cadillac's lineup including the Escalade and CTS-V for a monthly fee. But only a year after it launched the program, General Motors is pulling the plug. The Wall Street Journal broke the news this afternoon, learning from sources that the company will end operations of Book by the end of the year. Subscribers will have a 30-day window from the time they notified to turn in their vehicles. A GM spokesman confirmed the closure. According to sources, certain aspects of Book proved to be quite costly. A key example was some of the back-end technology used to support the service "made some customer-service functions tedious and time-consuming, adding costs for the company." This move comes a few days after GM announced that it would be offering voluntary buyouts to 18,000 salaried workers. Analysts say car subscriptions bring a number of headaches with trying to deal with the logistics of keeping vehicles repaired, cleaned, and delivering them within a short time frame. “Some of these services will even transfer your stuff from car to car, from your phone charger to your kid’s stroller. The problems posed in offering that level of service at scale are vast,” said Ivan Drury, senior analyst with Edmunds.com. The GM spokesman told the Wall Street Journal that the program could restart in the future. “We are hitting the pause button for a brief time to make some tweaks to Book [by Cadillac] based on our learnings,” he said. Cadillac isn't the only brand that is rethinking the whole subscription model. Hyundai closed down their program which offered Ioniq Electrics only in California, though the brand is planning a revamped version to appear in the future. Lincoln is looking into making changes to their service which offers off-lease vehicles. Source: Wall Street Journal (Subscription Required) -
The End: Ford Australia To Close Its Factories In October 2016
William Maley posted an article in Ford
By William Maley Staff Writer - CheersandGears.com May 23, 2013 Some sad news to report from Australia today. Ford Australia announced that they will be shutting down operations on October 16, 2016. The shut down will close two factories - Broadmeadows and Geelong in Victoria - and cause the loss of 1,200 jobs. During a press conference, Ford Australia President and CEO Bob Graziano explained the company could not keep building vehicles in a country in the country after reporting a loss of $141 million after tax last year, and losses totaling more than $600 million in the past five years. "Our costs are double that of Europe and nearly four times Ford in Asia. The business case simply did not stack up, leading us to the conclusion that manufacturing is not viable for Ford in Australia in the long-term," Graziano said. In a statement, Ford said they looked at all possibilities, including an extensive export program and manufacturing various types and combinations of vehicles for the marketplace. “We did not leave any stone unturned but even with these assumptions the business case did not stack up,” said Graziano. Ford says they will still maintain a presence in Australia through 1,500 team members, including designers and engineers, and more than 200 dealers. The company also announced updated versions of the Falcon sedan, Falcon Ute and Territory SUV. Source: Ford William Maley is a staff writer for Cheers & Gears. He can be reached at [email protected] you can follow him on twitter at @realmudmonster. Press Release is on Page 2 Important announcement from Ford Australia Thu, May 23, 2013 Ford Accelerates Australian Business Transformation Ford is transforming its Australian business by accelerating the introduction of new products for Australian customers, enhancing the sales and service experience, and improving its business efficiency and profitability To better position the company to compete in a highly fragmented and competitive market, Ford will cease local manufacturing in October 2016. All entitlements are protected for the 1200 employees whose jobs are affected, and the company will work through the next three years to provide support Ford will proceed with plans to launch updated versions of the Falcon, Falcon Ute and Territory in 2014, as well as offering other world-class products, such as the Ford Kuga, Ranger and Focus. The company will also strengthen its product lineup even further with a 30 per cent increase in the number of new vehicles offered to Australian customers by 2016 Ford’s presence in Australia will remain significant – with 1500 team members, more than 200 dealers nationwide and a continued strong commitment to supporting the communities in which the company operates MELBOURNE, Australia, 23 May 2013 – Ford Motor Company is transforming its business operations in Australia to provide customers with even more new products, and improved sales and service, while creating a more efficient and profitable business structure. Ford announced the plan today, including its intention to cease its local manufacturing operations in October 2016. The decision on local manufacturing was driven by increasingly challenging market conditions – including market fragmentation and the high cost of manufacturing. Ford losses in Australia in the last five years have totaled approximately $600 million (AUD). “All of us at Ford remain committed to our long history of serving Australian customers with the very best vehicles that deliver cutting edge technology at an affordable cost,” said Bob Graziano, president and CEO of Ford Australia. “Unfortunately, due to challenging market conditions we are unable to do that longer-term while continuing to manufacture locally.” Support for Employees Approximately 1200 jobs in Ford’s Broadmeadows and Geelong manufacturing plants will become redundant when manufacturing at those sites ceases in 2016. All manufacturing employees’ benefits will be provided in line with current agreements. During the next three years, Ford will work with affected employees and their representatives on support arrangements and provide clarity about the closure process. “We know this announcement is very difficult, especially for our employees,” said Graziano. “Providing support to those in our team whose roles will be affected is a key priority for us during this three-year transition period.” Future vision for Ford Australia While the way Ford is structured is changing, Ford’s commitment to Australia remains strong. “Ford will remain a significant employer in Australia, with more than 1500 team members, as will our network of more than 200 dealers around the country,” said Graziano. “The Australian team’s role as a global centre of excellence for vehicle development also will continue to be an important focus for us.” Australia is currently one of four product development hubs for Ford globally. Recently, the Australian team has been responsible for designing, engineering and testing global vehicles, including the Ford Ranger and Ford Figo, and will continue this expertise. Today, Ford has more than 1000 team members in product development in Australia, giving the company more designers and engineers than any other auto company in Australia. “Our customers will buy and service Ford vehicles through the same great dealers we have throughout the country today, and we will continue to support the communities in which we operate,” said Graziano. Decision follows comprehensive review process Given the changing dynamics of the auto industry, a number of business scenarios were reviewed during the past year to determine next steps for Ford’s Australian business. All viable alternatives were evaluated as part of the process including manufacturing various types and combinations of vehicles for local sale as well as the viability of a significant export program. The scenarios investigated also included varying levels of government support, manufacturing cost reductions and productivity improvements. Australia has annual sales of approximately 1.1 million new vehicles, and customers have access to more than 65 brands and 365 models available for sale. This makes Australia one of the most competitive and crowded automotive markets in the world. “Given the fragmented marketplace and the low model volumes that result, we decided that manufacturing locally is no longer viable,” said Graziano. More New Products As part of the transformation, Ford has aggressive plans to introduce even more new products for Australian customers – including a 30 per cent increase in the number of new vehicles offered to Australian customers by 2016. That is in addition to already announced new versions of the Ford Falcon, Falcon Ute and Territory, as well the new Ford Kuga, Ranger and Focus. “We will be introducing a number of exciting new vehicles and technologies during the next few years that will excite our Australian customers,” said Graziano. “The breadth of our line-up will increase by more than 30 per cent, ensuring we continue to offer our customers an outstanding range of cars, SUVs and light trucks long into the future.” Upgraded Sales and Service Experience Ford also is significantly enhancing its approach to the sales and service experience. The company has appointed a dedicated Consumer Experience team to introduce a series of initiatives to provide customers with even better after-sales care. “We have a range of projects under way to significantly enhance our customer’s experience with Ford,” said Graziano. “This includes one of the only programs in Australia that provides a capped price on all servicing costs for seven years.” Ford continues to be part of Australian communities “Ford vehicles have been part of the automotive landscape in Australia for almost 110 years and we have manufactured here since 1925. We are proud of that history. We are proud of our role in Australia and we haven’t made this decision lightly. “Overall, we are changing, but our commitment to Australia remains strong. We’ll move through this transition and continue to be a vibrant and strong part of the Australian driving experience,” said Graziano. -
By William Maley Staff Writer - CheersandGears.com May 23, 2013 Some sad news to report from Australia today. Ford Australia announced that they will be shutting down operations on October 16, 2016. The shut down will close two factories - Broadmeadows and Geelong in Victoria - and cause the loss of 1,200 jobs. During a press conference, Ford Australia President and CEO Bob Graziano explained the company could not keep building vehicles in a country in the country after reporting a loss of $141 million after tax last year, and losses totaling more than $600 million in the past five years. "Our costs are double that of Europe and nearly four times Ford in Asia. The business case simply did not stack up, leading us to the conclusion that manufacturing is not viable for Ford in Australia in the long-term," Graziano said. In a statement, Ford said they looked at all possibilities, including an extensive export program and manufacturing various types and combinations of vehicles for the marketplace. “We did not leave any stone unturned but even with these assumptions the business case did not stack up,” said Graziano. Ford says they will still maintain a presence in Australia through 1,500 team members, including designers and engineers, and more than 200 dealers. The company also announced updated versions of the Falcon sedan, Falcon Ute and Territory SUV. Source: Ford William Maley is a staff writer for Cheers & Gears. He can be reached at [email protected] you can follow him on twitter at @realmudmonster. Press Release is on Page 2 Important announcement from Ford Australia Thu, May 23, 2013 Ford Accelerates Australian Business Transformation Ford is transforming its Australian business by accelerating the introduction of new products for Australian customers, enhancing the sales and service experience, and improving its business efficiency and profitability To better position the company to compete in a highly fragmented and competitive market, Ford will cease local manufacturing in October 2016. All entitlements are protected for the 1200 employees whose jobs are affected, and the company will work through the next three years to provide support Ford will proceed with plans to launch updated versions of the Falcon, Falcon Ute and Territory in 2014, as well as offering other world-class products, such as the Ford Kuga, Ranger and Focus. The company will also strengthen its product lineup even further with a 30 per cent increase in the number of new vehicles offered to Australian customers by 2016 Ford’s presence in Australia will remain significant – with 1500 team members, more than 200 dealers nationwide and a continued strong commitment to supporting the communities in which the company operates MELBOURNE, Australia, 23 May 2013 – Ford Motor Company is transforming its business operations in Australia to provide customers with even more new products, and improved sales and service, while creating a more efficient and profitable business structure. Ford announced the plan today, including its intention to cease its local manufacturing operations in October 2016. The decision on local manufacturing was driven by increasingly challenging market conditions – including market fragmentation and the high cost of manufacturing. Ford losses in Australia in the last five years have totaled approximately $600 million (AUD). “All of us at Ford remain committed to our long history of serving Australian customers with the very best vehicles that deliver cutting edge technology at an affordable cost,” said Bob Graziano, president and CEO of Ford Australia. “Unfortunately, due to challenging market conditions we are unable to do that longer-term while continuing to manufacture locally.” Support for Employees Approximately 1200 jobs in Ford’s Broadmeadows and Geelong manufacturing plants will become redundant when manufacturing at those sites ceases in 2016. All manufacturing employees’ benefits will be provided in line with current agreements. During the next three years, Ford will work with affected employees and their representatives on support arrangements and provide clarity about the closure process. “We know this announcement is very difficult, especially for our employees,” said Graziano. “Providing support to those in our team whose roles will be affected is a key priority for us during this three-year transition period.” Future vision for Ford Australia While the way Ford is structured is changing, Ford’s commitment to Australia remains strong. “Ford will remain a significant employer in Australia, with more than 1500 team members, as will our network of more than 200 dealers around the country,” said Graziano. “The Australian team’s role as a global centre of excellence for vehicle development also will continue to be an important focus for us.” Australia is currently one of four product development hubs for Ford globally. Recently, the Australian team has been responsible for designing, engineering and testing global vehicles, including the Ford Ranger and Ford Figo, and will continue this expertise. Today, Ford has more than 1000 team members in product development in Australia, giving the company more designers and engineers than any other auto company in Australia. “Our customers will buy and service Ford vehicles through the same great dealers we have throughout the country today, and we will continue to support the communities in which we operate,” said Graziano. Decision follows comprehensive review process Given the changing dynamics of the auto industry, a number of business scenarios were reviewed during the past year to determine next steps for Ford’s Australian business. All viable alternatives were evaluated as part of the process including manufacturing various types and combinations of vehicles for local sale as well as the viability of a significant export program. The scenarios investigated also included varying levels of government support, manufacturing cost reductions and productivity improvements. Australia has annual sales of approximately 1.1 million new vehicles, and customers have access to more than 65 brands and 365 models available for sale. This makes Australia one of the most competitive and crowded automotive markets in the world. “Given the fragmented marketplace and the low model volumes that result, we decided that manufacturing locally is no longer viable,” said Graziano. More New Products As part of the transformation, Ford has aggressive plans to introduce even more new products for Australian customers – including a 30 per cent increase in the number of new vehicles offered to Australian customers by 2016. That is in addition to already announced new versions of the Ford Falcon, Falcon Ute and Territory, as well the new Ford Kuga, Ranger and Focus. “We will be introducing a number of exciting new vehicles and technologies during the next few years that will excite our Australian customers,” said Graziano. “The breadth of our line-up will increase by more than 30 per cent, ensuring we continue to offer our customers an outstanding range of cars, SUVs and light trucks long into the future.” Upgraded Sales and Service Experience Ford also is significantly enhancing its approach to the sales and service experience. The company has appointed a dedicated Consumer Experience team to introduce a series of initiatives to provide customers with even better after-sales care. “We have a range of projects under way to significantly enhance our customer’s experience with Ford,” said Graziano. “This includes one of the only programs in Australia that provides a capped price on all servicing costs for seven years.” Ford continues to be part of Australian communities “Ford vehicles have been part of the automotive landscape in Australia for almost 110 years and we have manufactured here since 1925. We are proud of that history. We are proud of our role in Australia and we haven’t made this decision lightly. “Overall, we are changing, but our commitment to Australia remains strong. We’ll move through this transition and continue to be a vibrant and strong part of the Australian driving experience,” said Graziano. View full article
