Yesterday, with over a quarter of a million miles, I put the 4th serpertine belt at a blended GM dealership a little further out since they had a good parts and labor price (about $90). I had a great experience visiting that service department. This is actually the third such experience.
a)
At a Costco in California, I went in there for a tire rotation. There was this real weird guy who (a) wouldn't rotate my tires front to back as I had requested because he wanted to do the diagonal rotation, but did so after I kept arguing with him, and (b) while talking to him, told me that frequent oil changes (even 3,000 miles) hurt the car more than changing the oil infrequently. I then went to another nearby Costco about 4 months later to get new tires altogether. I told the salesman about this pushy loser at another one of the stores. He told me that this guy had irritated some customers, that he was no longer there, and I got the new tires FOR FREE.
b)
I was getting a trans fluid change and filter at a GM dealership in Portland that I had used before. They did the job but noticed that the gasket the last time wasn't of the variety that should have been in there, though it had never leaked. He did NOT charge me for the service he did that day...about $ 129. I then used them for other service items (tune-ups, LOFs, etc.)
c)
Yesterday, I was happy with the price for my serpentine belt and asked about trans fluid changes. He told me that I should only consider the cheaper drop/drain/refill, rather than the recirculating flush, for the car since it is older and is high mileage. I told him "bingo" and that 2 other service advisors over the last 5 or so years had told me the same thing. I've also been to 2 dealerships where they indicated they like to do the pressurized flush and I told them "later, maybe in another life." So, he was right. Yesterday's guy was more interested in giving me good advice rather than get an extra $40 when I came back in the spring for a trans. service.
Any good / pro-customer experiences you've had while getting service?