Lincoln News: Lincoln Offers Free Pickup and Delivery For Service

[William Maley]

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Lincoln is trying to stand out from the crowded luxury field by offering owners various services and perks. They have announced a new service that will begin with the 2017 Continental allowing owners not to visit the dealership to have their car serviced.

 

A Lincoln service valet will pick up an owner's vehicle and take it in for service. The owner will be left a courtesy car while theirs is being worked on. Once service is completed, the vehicle is returned to the owner. This perk comes at no charge for the owner.

 

“Lincoln Pickup and Delivery service revolves around complementing our luxury vehicles with outstanding luxury experiences. Our dealers view this as a way to differentiate the client experience for Lincoln owners,” said Lincoln North America director of sales and marketing Andrew Frick.

 

Lincoln has been doing trials of this service at select dealers and found it to be a success. Of owners who participated, 98 percent said they would have their vehicle serviced at the dealer again and 93 percent said they would buy another Lincoln.

 

Now Lincoln isn't the first to offer this service to owners. Hyundai offered this service with their Equus flagship. What makes this program different is it will be available on Lincoln's entire 2017 lineup.

 

Source: Lincoln

 

Press Release is on Page 2

 

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LINCOLN IS ONLY LUXURY AUTOMAKER TO PROVIDE STANDARD PICKUP AND DELIVERY SERVICE FOR ALL ITS VEHICLES TO SAVE CLIENTS TIME AND EFFORT

DEARBORN, Mich., June 28, 2016 – Lincoln adds the luxury segment’s only standard Pickup and Delivery Service across all 2017 nameplates starting with the all-new Lincoln Continental. The exclusive standard service builds on the brand’s commitment to providing a human, warm and personal experience at all Lincoln dealerships.

 

Lincoln Service Valet will pick up a client’s vehicle at an agreed location and, provide a complimentary Lincoln loaner vehicle, and then take the client’s vehicle to the dealership for service. Once complete, clients can arrange for their washed and serviced vehicle to be returned to them at the location of their choice.

 

“Lincoln Pickup and Delivery service revolves around complementing our luxury vehicles with outstanding luxury experiences,” says Andrew Frick, Lincoln North American director of sales and services. “This kind of Quiet Luxury provides an exclusive and personally crafted service experience that enhances their lifestyle and saves them what is a true luxury item – their time.”

 

Lincoln has been piloting this program with a select group of dealers since May 2015 with overwhelming results:

• 98 percent of clients indicate they would be more likely to receive service from that Lincoln dealer in the future
• 98 percent would recommend Lincoln and the service to a friend
• 93 percent are likely to purchase another Lincoln vehicle
  

“Our dealers view this as a way to differentiate the client experience for Lincoln owners,” says Frick. “No matter what Lincoln vehicle clients have from our portfolio, they have the peace of mind of getting that vehicle to and from service at a location of their choice, with a complimentary Lincoln loaner in order to maintain their busy schedules.

 

“When nearly 100 percent of clients receiving this service say they would recommend Lincoln to a friend, it clearly indicates positive momentum for the brand and our dealers,” adds Frick.

 

This exclusive Pickup and Delivery marks another milestone in Lincoln Motor Company commitment to merge great products, an outstanding experience and impeccable service – part of its original 2012 business plan. Since Lincoln began this journey, it has delivered four all-new products in four years, established a dealer network in China, built brand awareness, and increased volume for the brand and Lincoln products.

 

As part of Lincoln’s ongoing client experience efforts, these successful programs have already been implemented:

• Lincoln Concierge: A trusted personal advisor – like the most attuned hotel concierge – assists clients 24/7 online at www.lincoln.com. While other luxury brands offer similar services, only Lincoln provides clients with an opportunity for video chat with a live person.
• Black Label: Started in 2015, the number of participating dealers has increased to more than 90 committed locations. Black Label provides personalized shopping with dedicated personnel in the showroom, online, or in locations convenient to clients. Specially trained Black Label experience liaisons meet prospective clients at their home, office, or anywhere within 30 miles of the showroom to begin the experience. Acting as a personal shopping assistant, the liaison helps clients identify their ideal vehicle by sharing paint and wood trim samples, as well as material swatches. Lincoln Black Label owners enjoy special privileges – ranging from extended premium service and maintenance coverage on wear items to Culinary Collection membership that provides access to a curated list of restaurants from coast to coast.
• Date Night: This extended test drive allows qualified buyers the chance to experience a Lincoln vehicle for up to 48 hours. In 2015, Date Night resulted in more than 11,000 sessions at select dealers, prompting nearly an 11 percent increase in Lincoln purchases. The program attracted nearly 70 percent of clients who had been with other luxury nameplates.
• Lincoln Institute: Training for key client-facing individuals is provided through Lincoln Institute. The program, which combines all of the brand’s training efforts under one umbrella, has been expanded to include all Lincoln dealers. Lincoln Institute includes not only hospitality training, but an all-new series of workshops that provide participants with tools to help local teams develop and execute processes consistently for luxury clients.
  

Pickup and Delivery is an important milestone in Lincoln’s commitment to providing personal client services to match its unique luxury products, coming at the perfect time as Lincoln prepares to launch the much-anticipated 2017 Lincoln Continental.

 

The all-new Lincoln Continental returns as the brand flagship this fall, offering first-class travel for clients in America and China through warm, human touches and a contemporary design. The full-size sedan is designed to appeal to culturally progressive clients who define luxury on their own terms – craving superior quality, craftsmanship and safety.

 

“Quiet Luxury is Lincoln’s unique approach to ensure impeccable service is consistent with our outstanding products for the ultimate client experience,” says Frick.

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[ccap41]

I thought something like this was already offered in their "black label" packages...? 

[William Maley]

I thought something like this was already offered in their "black label" packages...? 

 

You might be right. I know that the Black Label package includes complimentary car washes and an annual detail for the vehicle.

[ccap41]

 

I thought something like this was already offered in their "black label" packages...? 

 

You might be right. I know that the Black Label package includes complimentary car washes and an annual detail for the vehicle.

 

" For your convenience, Lincoln Black Label ownership includes pickup and delivery of your vehicle for all your service or maintenance needs, as well as the provision of a temporary vehicle."

 

That's on Lincoln's site under the " MEMBERSHIP PRIVILEGES "

[G. David Felt]

 

 

I thought something like this was already offered in their "black label" packages...? 

 

You might be right. I know that the Black Label package includes complimentary car washes and an annual detail for the vehicle.

 

" For your convenience, Lincoln Black Label ownership includes pickup and delivery of your vehicle for all your service or maintenance needs, as well as the provision of a temporary vehicle."

 

That's on Lincoln's site under the " MEMBERSHIP PRIVILEGES "

 

SOOOOOOOOOOOOOOO, Why would I pay for Black Label service if everyone else gets it now for free?

 

[ccap41]

 

 

 

I thought something like this was already offered in their "black label" packages...? 

 

You might be right. I know that the Black Label package includes complimentary car washes and an annual detail for the vehicle.

 

" For your convenience, Lincoln Black Label ownership includes pickup and delivery of your vehicle for all your service or maintenance needs, as well as the provision of a temporary vehicle."

 

That's on Lincoln's site under the " MEMBERSHIP PRIVILEGES "

 

SOOOOOOOOOOOOOOO, Why would I pay for Black Label service if everyone else gets it now for free?

 

 

Completely agree... lol 

[Suaviloquent]

Wow....they didn't have this before?

 

That's really late to the game to offer this perk.

[daves87rs]

Interesting......

[ccap41]

Wow....they didn't have this before?

 

That's really late to the game to offer this perk.

They did with their Black Label package. 

[Suaviloquent]

Well, better late than never.

[smk4565]

This is probably a way to keep the Lincoln owners out of sitting in the Ford dealer service area, and/or to make it seem like Lincoln is more exclusive and separate from Ford.  When at 90% of these dealerships the Ford and Lincoln are sold and serviced in the same building.

 

My question is if they pick up your Lincoln for service, will they return a good car you would actually want to drive?

[surreal1272]

This is probably a way to keep the Lincoln owners out of sitting in the Ford dealer service area, and/or to make it seem like Lincoln is more exclusive and separate from Ford. When at 90% of these dealerships the Ford and Lincoln are sold and serviced in the same building.

My question is if they pick up your Lincoln for service, will they return a good car you would actually want to drive?

Once again, you need to get your facts straight. Most of the Lincoln dealerships are stand alone. That wasn't always the case but they are now.

Oh and nice troll remark in the middle there. Classy </sarcasm>

Edited July 2, 2016 by surreal1272

[ccap41]

To smk for the "classy comment",

No Lincoln does not make "drivers' cars". But make cars people like to be behind the wheel in but not a "drivers car", Like the MB lineup hold the AMGs.

Not many automakers still make true drivers cars. Miatas, pony cars, BRZ/FR-S, most of the Porsche lineup(excluding the SUVs), GTI, Golf R, 4C, etc... There are a handful but each automaker typically only has one, maybe two. Oh, I'd even throw in the Wrangler.

[G. David Felt]

 

This is probably a way to keep the Lincoln owners out of sitting in the Ford dealer service area, and/or to make it seem like Lincoln is more exclusive and separate from Ford. When at 90% of these dealerships the Ford and Lincoln are sold and serviced in the same building.

My question is if they pick up your Lincoln for service, will they return a good car you would actually want to drive?

Once again, you need to get your facts straight. Most of the Lincoln dealerships are stand alone. That wasn't always the case but they are now.

Oh and nice troll remark in the middle there. Classy </sarcasm>

 

Actually Surreal, I have to disagree with you on the stand alone dealerships. On the west coast, I ONLY FIND FORD / Lincoln Dealerships with BOTH auto's on the same showroom floor. I have yet to see let alone be in a stand alone Lincoln Dealership.

 

Just a few miles from my house is the Harris Ford Lincoln Dealership. They just finished a major remodel and expanded their one big showroom floor to show off both Lincoln and Ford side by side.

 

[surreal1272]

This is probably a way to keep the Lincoln owners out of sitting in the Ford dealer service area, and/or to make it seem like Lincoln is more exclusive and separate from Ford. When at 90% of these dealerships the Ford and Lincoln are sold and serviced in the same building.

My question is if they pick up your Lincoln for service, will they return a good car you would actually want to drive?

Once again, you need to get your facts straight. Most of the Lincoln dealerships are stand alone. That wasn't always the case but they are now.

Oh and nice troll remark in the middle there. Classy </sarcasm>

Actually Surreal, I have to disagree with you on the stand alone dealerships. On the west coast, I ONLY FIND FORD / Lincoln Dealerships with BOTH auto's on the same showroom floor. I have yet to see let alone be in a stand alone Lincoln Dealership.

Just a few miles from my house is the Harris Ford Lincoln Dealership. They just finished a major remodel and expanded their one big showroom floor to show off both Lincoln and Ford side by side.

HarrisFordLincolnDealership.jpg

Negative vote aside, I have seen nothing but dedicated dealers in the Phoenix Valley and most of the ones I saw back east were the same way (lived in NC for 35 years). Point being that SMKs claim of 10% is pure trolling bull&#036;h&#33;.

Also of note, I did say that there were still some like the ones you mentioned so why that merited a down vote, I haven't the foggiest.

Edited July 2, 2016 by surreal1272

[surreal1272]

Remember, this claim is coming from the same guy who sees nothing wrong with vans being sold and serviced on the same lot as an S Class.

[Suaviloquent]

Well, some lucky bloke prolly traded in that E-class on the right of that image for a real driver's car - a Fiesta ST.

[ccap41]

Well, some lucky bloke prolly traded in that E-class on the right of that image for a real driver's car - a Fiesta ST.

Hahaha great freaking eye with that one! +111111111

[G. David Felt]

 

 

 

This is probably a way to keep the Lincoln owners out of sitting in the Ford dealer service area, and/or to make it seem like Lincoln is more exclusive and separate from Ford. When at 90% of these dealerships the Ford and Lincoln are sold and serviced in the same building.

My question is if they pick up your Lincoln for service, will they return a good car you would actually want to drive?

Once again, you need to get your facts straight. Most of the Lincoln dealerships are stand alone. That wasn't always the case but they are now.

Oh and nice troll remark in the middle there. Classy </sarcasm>

Actually Surreal, I have to disagree with you on the stand alone dealerships. On the west coast, I ONLY FIND FORD / Lincoln Dealerships with BOTH auto's on the same showroom floor. I have yet to see let alone be in a stand alone Lincoln Dealership.

Just a few miles from my house is the Harris Ford Lincoln Dealership. They just finished a major remodel and expanded their one big showroom floor to show off both Lincoln and Ford side by side.

HarrisFordLincolnDealership.jpg

Negative vote aside, I have seen nothing but dedicated dealers in the Phoenix Valley and most of the ones I saw back east were the same way (lived in NC for 35 years). Point being that SMKs claim of 10% is pure trolling bull&#036;h&#33;.

Also of note, I did say that there were still some like the ones you mentioned so why that merited a down vote, I haven't the foggiest.

 

U'm so why is Fordcosworth down voting you on both posts? I only saw on my recent business trip to New Jersey Ford/Lincoln Dealerships.  But regardless of this, you are right some areas will have separate and others will have merged.

 

FordCosworth, please explain the two down votes to Surreal, otherwise without proper explanation of your downvote, this is trolling.

Well, some lucky bloke prolly traded in that E-class on the right of that image for a real driver's car - a Fiesta ST.

Lol, what about that Porsche on the far left? I say some bloke traded it in for a real American Muscle Mustang GT500.

[Suaviloquent]

I don't understand at ALL like DFelt why HERE you had to downvote. 

 

Both times Surreal vouched for Lincoln because SMK was suggesting that this new program would have terrible execution because Ford/Lincoln dealers are tied at the hip...Surreal provided evidence that in the Phoenix area, and perhaps in others Lincoln dealers are becoming more often standalone.

 

Lincoln right now, except the Conti, MKX and refreshed Z is still strife with cars that really aren't notable in any way.

 

I like the Conti, but the Z, while nice, should also be built at Flat Rock. 

[surreal1272]

Because he talk like an ass with snarky, condensing replies...rather douchie

Then I'm about to give you a better reason to down vote me. I defended your favorite brand (something you have complained about my lack of in past) and you down vote me anyway?

Here's the reason for you. Go F yourself if you have nothing better to offer here. MT will gladly take your trolling there. I contributed to the damn subject here and you just behave like a twelve year old dick with ears.

There. Now you have a legitimate reason for the down vote.

Edited July 3, 2016 by surreal1272

[surreal1272]

I'm not really sure what a "condensing" reply is. Thought it was pretty lengthy myself.

[smk4565]

Remember, this claim is coming from the same guy who sees nothing wrong with vans being sold and serviced on the same lot as an S Class.

Do they service Corvette Z06's at the same place they service $14,000 Sparks and City Express commercial vans?

 

I don't really care what else is serviced where my car is serviced.  My original post here was about how Ford probably wants to keep the Lincoln owners separate make it seem like Lincoln is different than Ford.  Because in reality those Lincolns have a lot of Ford parts and Ford trim pieces and drive like Fords.

 

If Ford wants to help Lincoln they need to get Lincoln it's own chassis and own bodies.  

[surreal1272]

Remember, this claim is coming from the same guy who sees nothing wrong with vans being sold and serviced on the same lot as an S Class.

Do they service Corvette Z06's at the same place they service $14,000 Sparks and City Express commercial vans?

 

I don't really care what else is serviced where my car is serviced.  My original post here was about how Ford probably wants to keep the Lincoln owners separate make it seem like Lincoln is different than Ford.  Because in reality those Lincolns have a lot of Ford parts and Ford trim pieces and drive like Fords.

 

If Ford wants to help Lincoln they need to get Lincoln it's own chassis and own bodies.

Yeah, that wasn't the defense you were using a few months ago before you got called out in it but that's a discussion for another time.

Btw, asking Ford to do that is literally the opposite of how multi-make companies handle that. Ask VW. Ford has also done a better job of making Lincolns look less like their Ford cousins and that is a fact.

[smk4565]

Only product can save Lincoln.  Black Label concierge services, and pick up and drop off service aren't going to do it.  Gotta have the product.  Look at Cadillac, they actually have 2 rear drive light weight chassis that are world class, and they are still struggling.  Imagine where Cadillac would be if the ATS was based on the Cruze, the CTS was based on the Malibu, and XTS was their flagship.  And there was no V-series, no Cadillac with over 400 hp, no coupes, etc.  

[surreal1272]

Only product can save Lincoln.  Black Label concierge services, and pick up and drop off service aren't going to do it.  Gotta have the product.  Look at Cadillac, they actually have 2 rear drive light weight chassis that are world class, and they are still struggling.  Imagine where Cadillac would be if the ATS was based on the Cruze, the CTS was based on the Malibu, and XTS was their flagship.  And there was no V-series, no Cadillac with over 400 hp, no coupes, etc.

Stop. Just stop. If this were Mercedes, you would be preaching whatever foo foo service they were offering. Regardless of what you think about their product, this a good move by Lincoln.

[ocnblu]

Shoot when I first sawr the thread title I thought they were giving away one of these with the purchase of a new Continal (condensed version of Continental).

 

[FordCosworth]

 

Because he talk like an ass with snarky, condensing replies...rather douchie

Then I'm about to give you a better reason to down vote me. I defended your favorite brand (something you have complained about my lack of in past) and you down vote me anyway?

Here's the reason for you. Go F yourself if you have nothing better to offer here. MT will gladly take your trolling there. I contributed to the damn subject here and you just behave like a twelve year old dick with ears.

There. Now you have a legitimate reason for the down vote.

 

 

 

Lincoln is not my favorite brand.

 

I don't care what you defend or not when you reply like an asshat. Hence my down vote.

[G. David Felt]

Shoot when I first sawr the thread title I thought they were giving away one of these with the purchase of a new Continal (condensed version of Continental).

 

lincoln-blackwood-5.jpg

+1 I want my free Blackwood too!

[Suaviloquent]

Y'all stop bickering now.

 

Anyways. Good move, probably needed a long time ago, but better late than never.

 

Same with RWD or a legacy of an AWD system just as good or better than Quattro.

 

But Quattro is getting NERFed pretty soon so it's just like the GKN AWD system, except with another clutch pack to act like a center coupling.

[surreal1272]

Y'all stop bickering now.

Anyways. Good move, probably needed a long time ago, but better late than never.

Same with RWD or a legacy of an AWD system just as good or better than Quattro.

But Quattro is getting NERFed pretty soon so it's just like the GKN AWD system, except with another clutch pack to act like a center coupling.

I'm done bickering. He got exactly what he deserved for his remarks though (not referring to SMK for the record).

I disgress though...

Edited July 5, 2016 by surreal1272