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Posted
I was talking to my cousin over the weekend. She has a co-worker who returned an FJ Cruiser off lease and got into a new Edge. I was happy to hear that. This got me thinking... is there a source of information somewhere that lists percentages of models traded for others? For example, statistically, what are the top 3 vehicles traded in for an Impala, and so forth. I'm sure some surprises would be in store. Does anyone know where this information can be found?
Posted (edited)

Well what you're looking for is "conquest sales"...but I have no idea where you find that info or if it's even available.

Edited by Chris_Doane
Posted
A compilation of these data would also serve to measure customer loyalty as well as conquests. I think it would be really interesting to see.
Posted

Well, I didn't speak directly to the person who traded the Toyota for the Ford, but I can infer there were some thing disliked about the FJ, otherwise she would have bought it or leased another one.

Toyota likes to boast that a conquest customer of theirs is a customer for life. I will use the vocabulary word of the week here at C&G in response to that: HOGWASH!

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