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  • William Maley
    William Maley

    By William Maley •

    Tesla CEO Defends Model S After Consumer Reports Downgrade

      Elon Musk Goes On Twitter to Defend the Model S

    One thing you cannot call Elon Musk is a shrinking violet. The CEO of Tesla has taken to Twitter once again to defend the company. This time it deals with the results of Consumer Reports' annual reliability survey where the Model S, a vehicle which had earned the coveted Recommended rating, lost it this year due to a number of problems reported by owners. CR says the Model S likely to face a "worse-than-average" overall problem rate.

     

    Musk said in his tweets that problems outlined in CR's survey were because of early production models and that new models have these issues ironed out. Musk goes on to say "Most important, CR says 97% of owners expect their next car to be a Tesla (the acid test)."

     

    Source: Elon Musk Twitter, (2)

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    oldshurst442

    As far as Tesla Model S NOT being a luxury car...who said they was one?

     

    Its an expensive car...so by monetary value....its a luxury car...

    By the shear technology of a Model S...its a luxury car.

    By the way one buys a Model S...like a boutique car manufacturer...all personalized...its a luxury car...

     

    By the quality of the fit and finish and certain materials...it is not...

     

    Who cares for that stuff?

    Dash fondlers are not exactly respected in my book...and dash fondlers are not exactly the Model S' clientele anyway...

     

    And if dash fondlers bought a Model S and whine about it after the fact...these people will find fault in anything actually ....becauae a Model S is NOT SOLD primarily as a posh vehicle...and it does NOT target stick up the butt dash fondlers to begin with...

     

    So...

     

    Your childish antics is how you like to tell a story...and how you cuddle YOUR biases and HIDE the reality of things when you want to diss something...

     

    All this run around only to find out its a parts supply problem...

     

    Parts supply problem from a boutique car maker...and YOU treating this as if it was a Toyota  Camry in which literally MILLIONS of parts for a Camry have been produced and if one does NOT want to buy a BRAND NEW PART STRAIGHT FROM TOYOTA...one could go to a SCRAP YARD and find LITERALLY MILLIONS OF USED Camry parts...

    Edited by oldshurst442
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    oldshurst442

    Its funny you say that...the thing is...I aint the one with daggers in their heart for Tesla...

    I aint the one with daggers in their heart for aluminium either...

     

    I just call a spade a spade...

     

    Chamomile tea?

     

    Nah...Ill stick to my chocolate milk instead, maybe you should also...hot chocolate milk with marshmallows. Maybe it might put love back into your heart instead of all that bah humbug crap you pull from time time...

    Edited by oldshurst442
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    Drew Dowdell

    Again, browsing the Tesla forums, it does seems like Tesla puts non-certified shops at the bottom of the priority list for service.  The customer should have sent it to a certified Tesla shop, they might have had their car back already.  Everyone on that board seems to recommend ignoring insurance company repair recommendations and going straight to Tesla for this specific reason. This is no reflection on you or your shop OCN, it's just the way Tesla is doing business... their certified shops get the first priority. 

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    ocnblu

    This is why they suck.  They have no business punishing their customer.  Or my customer.  The damn thing needed some dents taken out of the driver's door.  It needs a mirror, a belt molding, a side window reveal molding, and a spoiler.

    Edited by ocnblu
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    oldshurst442

    This is why they suck.  They have no business punishing their customer.  Or my customer.  The damn thing needed some dents taken out of the driver's door.  It needs a mirror, a belt molding, a side window reveal molding, and a spoiler.

    Nope....

     

    This is YOU looking no further than your nose.

     

    I wanna know something...

    Why are insurance companies NOT recommending Tesla owners to go fix their cars at...TESLA or Tesla certified garages???

     

    Why isnt BLU questioning the motives of the insurance companies???

     

    The insurance companies wanna save some cash while charging the policy recipient top dollar...

     

    Its within Tesla's RIGHT NOT to do business or at least stall...with garages that are NOT certified...

     

     

    Another question....

     

    A dude just bought a helluva expensive watch.

    There are Rolex dealers and Rolex certified watch specialists....would that dude go to his local Walmart to change a bracelet or whatever?

     

    So why would a guy who bought a helluva expensive  Tesla NOT go repair his car to where the people that actually made his car???

    A front bumper clip is still a front bumper clip...I get that...problem is...Tesla is the one that designed this car...why NOT go back to repair it there???

     

    Its not a  15 000 dollar Chevrolet Sonic we are talking about...but even THAT owner WILL go to Mr. Goodwrench if he hits a deer...

     

    BLU...you said he shouldnt have to go to Tesla...THAT is the WRONG attitude to have...

     

    Tesla Model S is NOT your run of the mill, ordinary car...mundane front bumper clip included...

     

    Like I said...I dont feel sorry for your customer, nor do I hold YOUR opinion on this to a high standard either...

     

    Your bias is quite telling and ignorant...

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    oldshurst442

    Tesla has PAID money for training mechanics to work specifically on Tesla cars...

    This is what certification means...

     

    Like I said...a front bumper clip is a front bumper clip...but if a non-certified mechanic will do the job...what happens if the job is not well done?

     

    The other thing that a certified Tesla shop does is it GUARANTEES work to be of TESLA standards...

     

    Not that your work BLU aint good...but Tesla corp. does NOT know this...

     

    Besides...Tesla has spent money training and certifying garages...only for other garages to get business???

    Garages that insurance companies have contracts with???

     

    So...in other words...a car owner should listen to his insurance scammer company and do business with the companies that his insurance broker goes to bed with instead of the company that actually engineered his car...

     

    Yeah BLU...GREAT thinking!

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    ocnblu

    We got our parts!  Monday, by Fed-Ex.  One batch was dropped off on the morning run, the second on the afternoon run.  Car was in paint at that point.  Got it out of paint yesterday and started installing things.  Technician came into my office with an issue.

     

    The chrome reveal molding we needed that surrounds the door and quarter glass is a USED PART.  Screw marks, water spots and a dent at the rear, where it is attached with two-sided tape around the quarter glass.

     

    We were sent a WARRANTY RETURN PART and WERE CHARGED $648.00 FOR IT.

     

    I called the dealership and spoke to the parts rep who sold me the parts.  He apologized, saying he got it from another Tesla dealership.... BUT THAT HE HAD ANOTHER ONE IN STOCK AND HE WILL SEND IT TO ME BY FED-EX.  He told me to throw away the damaged one, he doesn't want it back.  I "should" have the new part my company paid for with credit card "today or tomorrow".

     

    My question to you is... if he had a new one in stock... why did he source the one he sold me from another dealership?  Why is there a dishonest Tesla dealership SELLING REJECTED WARRANTY PARTS THAT HAVE BEEN ON CARS?  WHY DID HE NOT CHECK IT BEFORE HE PASSED IT ON TO ME?  STUPID.  RIDICULOUS.  UNBELIEVABLE.

    Edited by ocnblu
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    Intrepidation

    We got our parts!  Monday, by Fed-Ex.  One batch was dropped off on the morning run, the second on the afternoon run.  Car was in paint at that point.  Got it out of paint yesterday and started installing things.  Technician came into my office with an issue.

     

    The chrome reveal molding we needed that surrounds the door and quarter glass is a USED PART.  Screw marks, water spots and a dent at the rear, where it is attached with two-sided tape around the quarter glass.

     

    We were sent a WARRANTY RETURN PART and WERE CHARGED $648.00 FOR IT.

     

    I called the dealership and spoke to the parts rep who sold me the parts.  He apologized, saying he got it from another Tesla dealership.... BUT THAT HE HAD ANOTHER ONE IN STOCK AND HE WILL SEND IT TO ME BY FED-EX.  He told me to throw away the damaged one, he doesn't want it back.  I "should" have the new part my company paid for with credit card "today or tomorrow".

     

    My question to you is... if he had a new one in stock... why did he source the one he sold me from another dealership?  Why is there a dishonest Tesla dealership SELLING REJECTED WARRANTY PARTS THAT HAVE BEEN ON CARS?  WHY DID HE NOT CHECK IT BEFORE HE PASSED IT ON TO ME?  STUPID.  RIDICULOUS.  UNBELIEVABLE.

     

     

    1. Believe it or not in the parts business this happens occasionally where a used part gets returned as new. Its unfortunate but mistakes happen
    2. He did offer to send you another one right away.
    3. Tesla doesn't have dealerships.
    4. If it had been a conventional dealership they probably would have blamed the defective part on you.
    5. Dishonest? BRO DO YOU EVEN DEALERSHIP BEFORE?
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    ocnblu

    http://www.teslamotors.com/findus/location/store/devon

     

    Sorry, I used an antiquated term to describe a Tesla "store".  A Tesla "showroom".  And when I punch "Tesla Devon" into google, several of the links call it a "dealership".

     

    Update:  parts guy made good on his promise to get me a new part, overnight.  We were able to finish the repair.  It was late due to the slow parts delivery, but I kept in touch with the customer throughout with honest and true updates without disparagement of his choice in vehicle.  He thanked me for being so "forthright" with every aspect of the process, and promised to give us all TENS on the survey.  He was happy to return the Camry to Enterprise.

     

    Case closed, and I will not apologize to anyone for what I posted here, because it is all true.

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